eRx Network Announces the Consolidation of Call Treatments for the Network Services and Allwin Services Toll-Free Phone Numbers
FORT WORTH, TEXAS (June 14, 2007)
Since the merger with Allwin Data in March of 2005, eRx Network has strived to deliver an integrated suite of transaction-based services to the pharmacy industry, ranging from a number of reliable Network Services (including switching, pre-post editing and resubmission services) to our industry-leading Allwin Medicare and Medicaid DME billing services. In an effort to decrease any confusion that this integrated approach may generate, we have decided to consolidate the currently separate phone treatments for the Allwin Services toll-free phone number (800-879-6153) and the Network Services toll-free phone number (866-379-6389) to a single treatment with menu options for all eRx services. This single call treatment will be enabled on June 21st, but the two toll-free phone numbers will remain active indefinitely. This means that our customers and their business partners will no longer need to call a different phone number depending on the eRx Network service they are calling about.
We feel that this single call treatment will simplify the way our customers can access customer support for the eRx suite of products, especially for those customers that subscribe to both Network Services and Allwin billing services. Additionally, we feel this change will allow us to effectively scale our customer support and continue to provide excellent service to our growing customer-base.
About eRx Network – Innovative solutions for pharmacy
eRx Network is a premier provider to the U.S. pharmacy industry of a secure, reliable and performance oriented network for e-commerce applications. eRx provides a number of productivity enhancing services including online and Internet switching of third party claims, value proven pre- and post- edit services, claims reconciliation services, electronic prescribing solutions, Medicare/Medicaid DME billing, and Medicare eligibility verification.
For more information about eRx Network, call toll free 1-866-379-6389, contact us or visit www.erxnetwork.com.
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